Terms & Conditions

Introduction

These terms and conditions apply to all consulting services and pizza training programs provided by Italian Pizza Consulting. By booking any consulting service, training program or operational solution, clients confirm that they have read, understood and accepted the following terms and operational conditions.

Consulting and Training Bookings

All consulting services, pizza training programs and course bookings are subject to availability and scheduling confirmation.
Training locations, consulting availability, project structure and operational scheduling are discussed directly according to the selected service, project objectives and location requirements.
Booking confirmation is completed only after the required deposit payment has been received. Certain consulting projects may require a separate professional service agreement depending on project scale, location and operational complexity.

Deposits and Payments

Pizza Consulting Services

Pizza consulting services require a 50% deposit payment in order to confirm project scheduling, operational planning and consulting availability.
The remaining balance is completed according to the specific project agreement and operational plan discussed directly with the client.

Pizza Training Programs

Pizza training programs require a 30% deposit payment in order to confirm course scheduling and training availability.
The remaining balance must be completed at the beginning of the training program.

Travel and Accommodation

Pizza Consulting Services

For on-site consulting services provided outside Italian Pizza Consulting locations, clients are responsible for travel, accommodation, transportation arrangements and related operational expenses connected to the consulting project.
Travel scheduling, project organization and operational arrangements are discussed directly according to the consulting structure, project location and operational requirements.

Pizza Training Programs

Participants attending Business Pizza Courses, Individual Pizza Courses and Pizza Classes are responsible for their own travel, accommodation and personal expenses related to the training period.

Cancellations and Rescheduling

Pizza Consulting Services

The required deposit is used to secure consulting availability and begin project planning, research, operational preparation, scheduling and other commitments connected to the consulting project.
Once the project has been confirmed and Italian Pizza Consulting has begun providing services or making project-specific commitments, a cancellation by the client may result in the deposit being retained in whole or in part to cover the actual and non-recoverable costs and direct losses resulting from the cancellation.
Where these costs and losses are equal to or greater than the deposit paid, no refund of the deposit will be due. Where these costs and losses are lower than the deposit paid, any remaining balance will be refunded where required by applicable law.
Rescheduling requests may be accepted depending on operational availability, project organization and existing consulting commitments. Any statutory cancellation rights applicable to the booking remain unaffected.

Pizza Training Programs

The required deposit is used to secure the agreed training dates, instructor availability, training location, planning, preparation, ingredients, materials and other operational commitments connected to the course.
Once the booking has been confirmed and Italian Pizza Consulting has begun making these preparations and commitments, a cancellation by the participant may result in the deposit being retained in whole or in part to cover the actual and non-recoverable costs and direct losses resulting from the cancellation.
Where these costs and losses are lower than the deposit paid, any remaining balance will be refunded where required by applicable law.
Rescheduling requests may be accepted depending on future course availability, instructor availability and operational scheduling conditions.
For Pizza Classes, the booking may be transferred to a future available training session depending on scheduling availability and operational organization. Any statutory cancellation rights applicable to the booking remain unaffected.

Operational Rescheduling Rights

Italian Pizza Consulting reserves the right to reschedule training programs or consulting services in cases related to operational limitations, scheduling conflicts, travel restrictions, health conditions or circumstances outside reasonable operational control.
Where reasonably possible, an alternative date or transfer option will be offered. If no suitable alternative can be agreed, payments related to the affected service will be handled in accordance with applicable law and the specific booking agreement.

Consumer Cancellation Rights

Where statutory consumer cancellation rights apply to a booking, those rights will be respected in accordance with the applicable law.

If a consumer expressly requests Italian Pizza Consulting to begin providing the booked service during any applicable statutory cancellation period and subsequently cancels after work has begun, the consumer may be required to pay for the services already provided and any applicable costs or commitments incurred, to the extent permitted by applicable law.

Nothing in these Terms & Conditions is intended to exclude or restrict any mandatory consumer rights that cannot legally be excluded or limited.

Consulting Support Periods

Consulting support periods begin from the original project confirmation and deposit payment date.

• Bronze Consulting Package support remains active for 8 months.
• Silver Consulting Package support remains active for 12 months.
• Gold Consulting Package support remains active for 16 months.

Clients are responsible for maintaining reasonable project communication and operational progress throughout the consulting support period.

Projects requiring support beyond the active consulting period may be subject to updated operational conditions, revised pricing structures, or renewed consulting agreements depending on project status and operational availability.

Training Support

Business Pizza Courses

Business Pizza Courses include up to 6 months of post-course online support, beginning from the completion date of the training program.
This support is intended for training-related technical questions, project-specific guidance, troubleshooting and clarification of topics covered during the course. It does not include unlimited consulting, ongoing business management, additional on-site training or services outside the agreed training scope unless separately arranged.

Individual Pizza Courses and Pizza Classes

Participants may contact Italian Pizza Consulting after the training for brief technical follow-up questions related to topics covered during the course, including dough management, fermentation, baking and practical troubleshooting.
Ongoing technical support, business guidance and operational consulting are not included with Individual Pizza Courses or Pizza Classes and may require a separate consulting agreement.

Intellectual Property

All original training materials, manuals, written documentation, presentations, templates, branded frameworks, consulting materials and other proprietary content provided by Italian Pizza Consulting remain the intellectual property of Italian Pizza Consulting or their respective rights holders.

Clients and participants are permitted to apply the knowledge, techniques, recipes, production methods and operational guidance learned during consulting services or training programs within their own professional or business activities.

However, training materials, documentation, consulting frameworks and other proprietary content may not be copied, reproduced, published, distributed, resold, licensed or used to provide competing training or consulting services without prior written authorization from Italian Pizza Consulting.

No ownership of intellectual property rights is transferred to the client or participant unless expressly agreed in writing.

Limitation of Liability

Italian Pizza Consulting provides consulting services and training programs based on practical industry experience, operational knowledge and professional guidance.

Business performance and operational results may vary depending on multiple factors including management decisions, staffing, financial resources, market conditions, operational execution and local business environments.

Training results may also vary according to each participant’s starting experience, learning progress, practical ability, continued practice, equipment and working environment. Any production benchmarks or skill levels described on the website represent training objectives or typical practical outcomes and are not guaranteed individual results.

Italian Pizza Consulting does not guarantee specific financial results, commercial performance, business profitability, employment opportunities, individual production levels or operational success resulting from any consulting service or training program.

Nothing in these Terms & Conditions excludes or limits any liability or mandatory rights that cannot legally be excluded or limited under applicable law.

Contact Information

For questions regarding these Terms & Conditions or any of our consulting services and training programs, please contact:

Italian Pizza Consulting
Owner: Francesco Santocono
Address: 123B Sussex Way, London, N7 6RU, United Kingdom
Email: info@italianpizzaconsulting.com
Website: www.italianpizzaconsulting.com