Privacy Policy

Last updated: 27 July 2026

1. Introduction

Italian Pizza Consulting respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect personal data when you visit www.pizzacourses.com, contact us, enquire about a professional pizza course or request consulting services.

It also explains your rights under applicable data protection legislation, including the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018 and, where applicable, the European Union General Data Protection Regulation (“EU GDPR”).

This website does not provide user accounts and does not process online payments.

 

2. Who We Are

For the purposes of data protection law, the data controller is:

Italian Pizza Consulting
Owner: Francesco Santocono
Address: 123B Success Way, London, N7 6RU, United Kingdom
Email: info@italianpizzaconsulting.com
Website: www.pizzacourses.com

Italian Pizza Consulting determines why and how personal data collected through this website and in connection with our services is processed.

 

3. Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data.

3.1 Information submitted through the contact form

When you use the contact form, we collect:

* your name;
* your email address;
* the content of your message; and
* any other information that you voluntarily include in your enquiry.

The contact form is intended for general enquiries, course enquiries and consulting enquiries.

Please do not submit confidential, sensitive or special-category personal data through the contact form unless it is strictly necessary and we have specifically requested it.

3.2 Information provided by email, telephone or other communications

When you communicate with us directly, we may collect:

* your name;
* your email address;
* your telephone number;
* your business or organisation name;
* your job title or professional role;
* information about your business, project or training requirements;
* correspondence and records of communications; and
* any additional information that you choose to provide.

3.3 Course enquiry and booking information

When you enquire about or arrange a course, we may process information such as:

* your contact details;
* the course in which you are interested;
* preferred dates and location;
* the number and identity of participants, where relevant;
* dietary, accessibility or organisational requirements that you choose to disclose;
* booking and attendance information;
* deposit and payment status; and
* communications relating to the course.

Courses may take place at third-party professional locations or other venues used by Italian Pizza Consulting. Relevant logistical information may be shared with the venue where necessary to organise and provide the course.

3.4 Consulting and contractual information

When you request consulting services or enter into a service agreement with us, we may process:

* your personal and business contact details;
* information about your business and proposed project;
* project specifications, requirements and objectives;
* quotations, proposals and service agreements;
* contractual correspondence;
* invoicing and transaction records;
* project notes and deliverables; and
* other information necessary to provide the agreed consulting services.

Consulting arrangements may be governed by a separate private or commercial service agreement between Italian Pizza Consulting and the client.

3.5 Payment and accounting information

The website does not collect or process payments online.

Deposits, course fees and consulting fees are arranged separately from the website. Where a payment is made, we may retain:

* the payer’s name;
* billing details;
* invoice information;
* the amount and date of payment;
* the payment reference;
* the payment status; and
* limited transaction information provided by our bank or payment service provider.

We do not normally receive or store complete payment-card details.

3.6 Technical and usage information

When you visit the website, certain technical information may be processed automatically by our website, hosting provider or security systems, including:

* Internet Protocol address;
* browser type and version;
* device type;
* operating system;
* date and time of access;
* pages requested;
* referring website;
* server logs;
* cookie preferences; and
* information relating to website errors, security or suspected misuse.

This information may be necessary to deliver the website, maintain its security, diagnose technical problems and prevent abuse.

3.7 Analytics information

Where you have given the required cookie consent, we use Google Analytics 4 to understand how visitors use the website.

Analytics information may include:

* pages visited;
* approximate location derived from an IP address;
* device and browser information;
* referral source;
* interactions with the website;
* session information; and
* general website usage statistics.

We do not use Google Analytics to intentionally identify visitors by name.

Google Analytics cookies and similar technologies are not activated until the required consent has been provided through our cookie banner, where consent is legally required.

 

4. How We Collect Personal Data

We collect personal data:

* directly from you when you complete the contact form;
* when you contact us by email, telephone or another communication channel;
* when you request information about a course or consulting service;
* when you negotiate or enter into a contract with us;
* when you make a deposit or other offline payment;
* automatically through essential website technologies and server logs;
* through analytics technologies where you have provided consent; and
* from professional advisers, venues, contractors or business representatives where this is necessary for a course, consulting project or contractual relationship.

 

5. How and Why We Use Personal Data

We may use personal data for the following purposes.

5.1 Responding to enquiries

We use your contact details and message to:

* respond to your questions;
* provide information about our courses or consulting services;
* discuss your requirements;
* prepare quotations or proposals; and
* take steps requested by you before entering into a contract.

Lawful basis: taking steps at your request before entering into a contract and, where applicable, our legitimate interest in responding to enquiries and operating our business.

5.2 Organising and providing courses

We use relevant personal data to:

* process course enquiries and bookings;
* confirm course arrangements;
* organise dates, attendance and locations;
* communicate with participants;
* manage deposits and outstanding balances;
* provide the training requested; and
* deal with follow-up questions or administrative matters.

Lawful basis: performance of a contract or taking steps before entering into a contract.

5.3 Providing consulting services

We use relevant personal and business information to:

* assess consulting requirements;
* prepare proposals and quotations;
* negotiate and administer service agreements;
* deliver consulting services;
* communicate about the project;
* issue invoices and record payments; and
* manage the commercial relationship.

Lawful basis: performance of a contract, taking steps before entering into a contract and compliance with legal obligations.

5.4 Managing payments, deposits and accounting records

We process limited payment and transaction information to:

* confirm deposits and payments;
* issue invoices or receipts;
* maintain financial records;
* manage unpaid amounts;
* comply with tax and accounting requirements; and
* establish or defend legal claims where necessary.

Lawful basis: performance of a contract, compliance with legal obligations and our legitimate interests in maintaining accurate business and financial records.

5.5 Operating and securing the website

We may process technical information to:

* display and operate the website;
* maintain website availability;
* detect technical errors;
* protect the website against spam, fraud, unauthorised access and malicious activity;
* maintain server and security logs; and
* investigate suspected misuse.

Lawful basis: our legitimate interests in operating a functional and secure website and protecting our business and website visitors.

5.6 Website analytics

Where you have consented, we use analytics information to:

* understand how visitors find and use the website;
* measure website performance;
* identify popular pages;
* improve website content and usability; and
* evaluate the effectiveness of our online presence.

Lawful basis: your consent.

You may withdraw or change your consent at any time through the cookie settings available on the website. Withdrawing consent does not affect processing that took place lawfully before consent was withdrawn.

5.7 Legal and regulatory matters

We may process personal data where necessary to:

* comply with applicable laws and legal obligations;
* respond to lawful requests from courts or public authorities;
* enforce our contractual rights;
* resolve disputes; and
* establish, exercise or defend legal claims.

Lawful basis: compliance with a legal obligation and our legitimate interests in protecting our legal and commercial rights.

 

6. Cookies and Similar Technologies

The website uses cookies and similar technologies.

Some cookies are technically necessary for the website to function, remember privacy preferences or maintain security. Other cookies, including analytics cookies, are used only where the visitor has provided the required consent.

Our cookie-consent system is managed through Complianz.

When you first visit the website, you may be shown a cookie banner through which you can accept, reject or manage non-essential cookies. You may subsequently change your preferences using the cookie settings available on the website.

Detailed information about the cookies and services used on this website is available in our separate Cookie Policy.

 

7. Google Analytics

We use Google Analytics 4, a web analytics service provided by Google, where the appropriate consent has been obtained.

Google Analytics helps us understand website traffic and general visitor behaviour. Google may process information concerning your device, browser, approximate location and use of the website.

Google acts as a separate service provider and may process data on servers located outside the United Kingdom or European Economic Area. Where required, international data-transfer safeguards are used by the relevant provider.

You can refuse or withdraw consent for analytics cookies through our cookie banner or cookie settings.

Further information about Google’s processing practices is available in Google’s own privacy documentation.

 

8. Social-Media and External Links

The website contains icons or links to third-party platforms, which may include services such as Facebook, Instagram, LinkedIn, YouTube and WhatsApp.

These icons are external links. Merely displaying an ordinary social-media link does not mean that Italian Pizza Consulting receives personal data from your social-media account.

When you click an external link, you leave our website. The relevant third party may then collect personal data, place cookies or track your activity in accordance with its own privacy policy and cookie practices.

Italian Pizza Consulting does not control the privacy practices of third-party websites or platforms. You should review the relevant third party’s privacy information before providing personal data to it.

 

9. Sharing Personal Data

We do not sell or rent personal data.

We may share personal data only where necessary with appropriate recipients, including:

* website-hosting and technical-service providers;
* website maintenance, security and IT providers;
* email and communications providers;
* Google, where Google Analytics has been activated with consent;
* Complianz, to the extent necessary for cookie-consent functionality;
* banks and payment-service providers used for offline payments or bank transfers;
* accountants, legal advisers, insurers and other professional advisers;
* course venues, facilities or contractors where necessary to organise a course;
* consultants or subcontractors assisting with an agreed project, where appropriate;
* public authorities, regulators, courts or law-enforcement bodies where disclosure is legally required; and
* a purchaser, successor or adviser in connection with a genuine sale, restructuring or transfer of all or part of the business.

Service providers are permitted to process personal data only for appropriate purposes and subject to applicable contractual and legal obligations.

 

10. International Data Transfers

Some service providers used by the website or our business may process personal data outside the United Kingdom or European Economic Area.

Where an international transfer is subject to data-protection restrictions, we take reasonable steps to ensure that an appropriate lawful transfer mechanism or safeguard is in place. Depending on the circumstances, this may include:

* a UK or EU adequacy decision;
* approved contractual clauses;
* the UK International Data Transfer Agreement;
* the UK Addendum to approved standard contractual clauses; or
* another legally recognised transfer mechanism.

You may contact us for further information about the safeguards relevant to your personal data.

 

11. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, tax, contractual and dispute-resolution requirements.

Our general retention approach is as follows:

General enquiries

Enquiries that do not result in a course booking or consulting engagement will normally be retained for up to 24 months after the last meaningful communication, unless there is a legitimate reason to keep them for longer.

Course and consulting records

Records connected with a course, consulting engagement, contract, invoice or payment may normally be retained for up to six years after the end of the relevant financial year or contractual relationship, or for another period required by applicable tax, accounting or legal rules.

Contractual correspondence

Important correspondence relating to the formation, performance or enforcement of an agreement may be retained for the applicable limitation period and for as long as reasonably necessary to deal with a dispute or legal claim.

Technical and security information

Server, error and security logs are retained for a limited period determined by operational and security requirements, unless longer retention is necessary to investigate an incident or comply with a legal obligation.

Analytics information

Google Analytics information is retained according to the retention settings configured for our Analytics property. Event-level analytics information is not retained longer than reasonably necessary for website measurement and improvement.

Cookie-consent records

Records demonstrating your cookie choices may be retained for as long as necessary to manage your preferences and demonstrate compliance with applicable consent requirements.

When personal data is no longer required, it will be deleted, anonymised or securely destroyed, subject to technical backup cycles and legal obligations.

 

12. Data Security

We take reasonable technical and organisational measures designed to protect personal data against:

* unauthorised access;
* accidental loss;
* misuse;
* alteration;
* disclosure; and
* destruction.

These measures may include website security controls, access restrictions, software updates, secure hosting, backups and limiting access to people who reasonably require the information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You should therefore avoid sending highly sensitive or unnecessary confidential information through the website contact form.

 

13. Your Data-Protection Rights

Depending on the law that applies to you and the circumstances of the processing, you may have the following rights:

Right of access

You may request confirmation that we process your personal data and ask for a copy of that data.

Right to rectification

You may ask us to correct personal data that is inaccurate or complete data that is incomplete.

Right to erasure

In certain circumstances, you may ask us to delete your personal data.

Right to restriction

In certain circumstances, you may ask us to restrict how your personal data is processed.

Right to data portability

Where the relevant legal requirements are met, you may request personal data that you provided to us in a structured, commonly used and machine-readable format or ask for it to be transferred to another controller.

Right to object

You may object to processing based on legitimate interests. We will stop the relevant processing unless we have compelling legitimate grounds to continue or the processing is necessary for legal claims.

Right to withdraw consent

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.

Rights concerning automated decision-making

You may have rights concerning decisions based solely on automated processing that produce legal or similarly significant effects.

Italian Pizza Consulting does not currently use website visitors’ personal data to make solely automated decisions that produce legal or similarly significant effects.

Some rights are subject to legal conditions and exemptions and may not apply in every situation.

 

14. Exercising Your Rights

To exercise a data-protection right, contact:

Italian Pizza Consulting
Email: info@italianpizzaconsulting.com

Please describe your request clearly and provide sufficient information for us to identify the relevant records.

We may request reasonable proof of identity before disclosing, deleting or changing personal data. This is intended to protect your information against unauthorised requests.

We will respond within the period required by applicable data-protection law. In most cases, this is within one month, although the period may be extended where permitted for a particularly complex request.

There is normally no fee for exercising your rights. However, applicable law may allow us to charge a reasonable fee or refuse a request that is manifestly unfounded, excessive or repetitive.

 

15. Complaints

Please contact us first if you have concerns about how we use your personal data. We will attempt to investigate and resolve the matter.

Because Italian Pizza Consulting is based in the United Kingdom, you also have the right to complain to the UK supervisory authority:

Information Commissioner’s Office

You may find current contact details and complaint procedures on the official ICO website.

Where the EU GDPR applies, you may also have the right to complain to the data-protection supervisory authority in the EU or EEA country where you live, work or believe an infringement occurred.

 

16. Third-Party Websites

This Privacy Policy applies only to personal data processed by Italian Pizza Consulting.

The website may contain links to third-party websites, platforms or services. We are not responsible for their content, security or privacy practices. When you visit another website, its own privacy policy will apply.

 

17. Changes to This Privacy Policy

We may update this Privacy Policy where our services, website technologies, providers or legal obligations change.

The current version will be published on this page and the “Last updated” date at the beginning of the policy will be revised.

We encourage you to review this Privacy Policy periodically.

 

18. Contact Us

For questions about this Privacy Policy or the way we process personal data, contact:

Italian Pizza Consulting
Owner: Francesco Santocono
Address: 123B Success Way, London, N7 6RU, United Kingdom
Email: info@italianpizzaconsulting.com
Website: www.pizzacourses.com